Refund policy

Returns & Refunds
If for any reason you are dissatisfied with your purchase, we are happy to offer a 14-day return policy for store credit in the form of a digital gift card. Please note, we do not offer refunds. Shipping costs are non-refundable.

To initiate a return, please email us at hello@lune1860.ca with your order number or original receipt. Customers returning their order are responsible for return shipping and shipping costs or local drop-off. If returning by courier, please ensure that the product is carefully packaged and insured in the case of loss or damage on route. Product received in unsellable condition: i.e without original packaging, broken, or in less than new condition, will not be refunded. Store credit will be issued digitally to the same email used when placing the original order.

Cancellations
The terms of our Service cancellations or refunds are stipulated in the Service Agreement shared to the customer at the time of booking. Please refer to the terms and conditions within the Service Agreement. You are welcome to contact us at hello@lune1860.ca should you have any questions.