Shipping policy
Thank you for shopping with Lune 1860. We take pride in ensuring your order is carefully packaged and promptly delivered.
Processing Time
Orders are typically processed within 2–4 business days after receiving your order confirmation. You will receive a notification once your order has shipped.
Please note: During peak seasons, holidays, or promotional periods, processing times may be slightly longer.
Shipping Rates & Estimates
Shipping charges will be calculated and displayed at checkout based on weight and distance.
We currently offer:
- Standard Canadian Shipping via Canada Post: 3–7 business days
- Expedited International Shipping via FedEx: 5–7 business days
Please note: Delivery times are estimates and not guaranteed.
Local Pickup
Local scheduled pickup is available at Lune 1860. We will contact you to arrange a convenient time.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details so you can follow its journey.
Damaged Packages
If your order arrives damaged please contact us with your order number and clear photos of the damages within 24hrs at hello@lune1860.ca. Photos must clearly show: the shipping parcel as it was received and the damage(s) to the product itself. Any claims for damages received after 24hrs will not be accepted. We will work to issue you a replacement as soon as possible.
Lost Packages
If for any reason your parcel is lost or stolen, please contact us immediately at hello@lune1860.ca. We will work with the carrier directly to resolve the issue as quickly as possible.
Questions?
If you have any further questions about shipping, contact us at hello@lune1860.ca.